- Payment is required in full for camping and glamping at the time of booking.
- For camping 10% of the payment is a non refundable booking deposit and for glamping 5% of the payment is a non refundable booking deposit
- Camping and glamping cancellations made 14 days or more prior to date of arrival will receive a full refund minus the 10% or 5 % booking deposit respectively.
- Cancellations made inside this time will result in loss of full payment.
- We recommend purchasing holiday insurance to cover any cancellations
- If booking through a separate booking agency and not directly through the website then the booking deposit is in addition to any fees charged by the booking agency
- For glamping and group bookings a damage/noise deposit of £100 is required on arrival- card swipe only no monies are taken. Please note you may be liable for further costs if the damage exceeds the £100 deposit
- For group bookings the lead guest will be required to provide card details.
- Group bookings can be made by arrangement only, please call us directly to make group bookings.
- At least one guest in a group must be over 21 years of age.
- We do not accept stag or hen parties
Please note that by booking online or over the phone the guest is automatically agreeing to our terms, conditions and campsite rules
The owners reserve the right to cancel bookings due to adverse weather conditions. Should this occur the owners will offer either a full refund or alternative available dates. Adverse weather conditions include flooding, snow, high winds. It is at the owners discretion as to what constitutes adverse weather conditions. It is not the decision of the guests.
• Please book in at reception or call the campsite phone number on arrival.
• Please respect other campers using the site and report any disruptive behavior to the site owner immediately.
• Between 10pm and 7am we ask for a quiet time where noise is kept to a minimum
• Do not use any amplifiers or publicly audible sound systems.
• All dogs/pets to be kept on leads at all times. Any dog/pet found to be causing a nuisance to other campers, farm stock, farm tenants or the landlords, will be asked to be removed from the campsite immediately.
• Pets are not allowed in any of our retro or touring caravans.
- Please do not allow dogs on furniture or beds in yurts or safari tents.
- Please do not leave your dogs unattended in the yurts and safari tents unless they are kept inside the cages provided.
- Guests will be charged for any damage or mess caused by dogs
- Do not leave pets in glamping/camping units during hot weather
- Only firewood purchased on site can be used for log burners in the yurts and safari tents, please do not bring your own
• Place all rubbish in the designated areas provided, please recycle where possible.
• Do not use fireworks or Chinese lanterns.
• BBQ’s are permitted but please do not use disposable BBQ’s directly on the grass or picnic benches.
• Generators are not permitted.
• For safety reasons visitors and guests are not permitted on the campsite unless by prior arrangement. A small charge applies for visitors coming onto the site.
- Credit notes are valid for 12 months from date of issue
- Rude or antisocial behavior towards other guests or members of staff will not be tolerated
- We do not allow the site to be used as a party venue.If you wish to use the site as a party venue then you must book the whole site for sole use
- On receipt of the booking confirmation it is the guests responsibility to check the correct dates,pitch type or glamping are shown on the confirmation email
- Group bookings must ensure that all members of their party are aware of the campsite terms and conditions.The lead group Booker is not permitted to book in other members of their group if they are unable to make the set arrival times
- Only persons with a valid driving license and insurance are permitted to drive on the campsite
- If you fail to check in on your expected date of arrival and do not inform us of a change of arrival date, or if you are uncontactable to confirm any change to your booking, we will assume that you have cancelled your booking and reserve the right to re-let your pitch or glamping unit.
The campsite management reserve the right to remove anyone whom they feel has breached any of the above rules at any time without refund or refuse a booking prior to or upon arrival. We hope this is not needed but the enjoyment of all of our campers is our priority at all times.
All vehicles and possessions that are brought onto site are done so at the owners own risk. Mousley House Farm Campsite can accept no responsibility for any damage, loss or injury which may be incurred during your stay. We shall not be liable for the death or injury of any person using the facilities or the campsite at Mousley House Farm campsite.
Best Wishes from Simon and Gabbi Hughes
Tel: 07443 475434