Mousley House Farm Caravan, Camping & Glamping Site
Case Lane,Warwick   England CV35 7JG    

Tel 07443 475434     Email:info@mousleyhousefarmcampsite.co.uk 

       

Terms and Conditions for camping and glamping

Arrival time 2pm until 7pm only
Departure by 10am for glamping (Yurts, Safari tents, caravans)
Departure by 12 midday for camping

  • Payment in full is required for all camping pitches at the time of booking.
  • For glamping a 25% deposit is required at the time of booking. The balance is payable 8 weeks prior to the arrival date. Bookings made within an 8 week due date are required to pay in full.  If payment is not made then unfortunately the booking will be cancelled.     
  • As times are so uncertain at present, in order to help our guests who have already booked, we are are offering an open dated credit note for the full value of their stay. This means there is the opportunity to re-book now for later in the year, next year, or be provided with an open dated credit note which can be used at anytime in the future. If guests do re-book for later in the year and find the situation is not resolved by this date then we will of course offer a further opportunity to rearrange the booking. Please contact us via email only quoting your booking reference number if you require a change of date or a credit note for an open dated credit. 
  • We recommend purchasing holiday insurance to cover any cancellations
  • Should a travel ban be implemented by the government, guests should claim any refunds against their travel insurance if possible.
  • The campsite is not liable for refunds or expenses you incur in the event they are prevented from fulfilling your booking as a result of circumstances beyond your control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events ("Force Majeure"). We recommend you have adequate holiday insurance in place to cover this. 
  • For glamping and group bookings a damage/noise deposit of £100 is required on arrival - card swipe only no monies are taken. Please note you may be liable for further costs if the damage exceeds the £100 deposit 
  • For group bookings the lead guest will be required to provide card details.
  •  Group bookings can be made by arrangement only, please call us directly to make group bookings.
  •  At least one guest in a group must be over 21 years of age.
  • We do not accept stag or hen parties


Please note that by booking online or over the phone the guest is automatically agreeing to our terms, conditions and campsite rules


The owners reserve the right to cancel bookings due to adverse weather conditions. Should this occur the owners will offer either a full refund or alternative available dates. Adverse weather conditions include flooding, snow, high winds. It is at the owners discretion as to what constitutes adverse weather conditions. It is not the decision of the guests.


Mousley House Farm is a working farm with farm machinery crossing at times as well as animals in adjacent fields so please excise caution at all times during your stay. For your personal safety and that of our horses, we ask that no one approaches, pets or feeds the horses at any time.

The area outside the campsite boundary is Private property. Parents and guardians are asked not to allow children or young people to use the public footpath unsupervised as livestock are often grazed in these fields.  

If balls or items do enter fields adjacent to the campsite then please do not retrieve the items yourselves, we will retrieve the items for you. For safety, we ask that children are not allowed to play on the entrance driveway, in the toilet block, ramps or waste disposal area.

We politely remind you that is is the responsibility of the parents and/or guardians to supervise their children at all times.  
  
     Please leave the glamping units clean and tidy as you found them. We reserve the right to charge a £40 cleaning  fee 
•    There is a maximum speed of 5mph for vehicles accessing the site for parking.
•    Please book in at reception or call the campsite phone number on arrival.

    Site your tent/caravan on a marked pitch ensuring you leave a minimum of 3 meters between yourselves and other campers.

•   Strictly no smoking or naked flames allowed inside the glamping units

•    Please respect other campers using the site and report any disruptive behavior to the site owner immediately. 

•    Between  10pm and 7am we ask for a quiet time where noise is kept to a minimum

      There is no music allowed on site
•    Do not use any amplifiers or publicly audible sound systems.
•    All dogs/pets to be kept on leads at all times. Any dog/pet found to be causing a nuisance to other campers, farm stock, farm tenants or the landlords, will be asked to be removed from the campsite immediately.
•    Pets are not allowed in any of our retro or touring caravans.
  • Please do not allow dogs on furniture or beds in yurts or safari tents.
  • Please do not leave your dogs unattended in the yurts and safari tents unless they are kept inside the cages provided.
  •  Guests will be charged for any damage or mess caused by dogs
  • Do not leave pets in glamping/camping units during hot weather
  • Only firewood purchased on site can be used for log burners in the yurts and safari tents, please do not bring your own
•    Campfires are not permitted at anytime.
Do not place disposable BBQ's or hot items onto the Yurt & Safari wooden cooking stations
•    Please empty your chemical toilet waste into the tank provided.
•    Place all rubbish in the designated areas provided, please recycle where possible.
•    Do not use fireworks or Chinese lanterns.
•    BBQ’s are permitted but please do not use disposable BBQ’s directly on the grass or picnic benches.
Do not use BBQ's inside tents, caravans or motor homes, Yurts or Safari tents
•    The pond in the campsite field is out of bounds.
•    Generators are not permitted.
•    For safety reasons visitors and guests are not permitted on the campsite unless by prior arrangement. A small charge applies for visitors coming onto the site.
  •    Credit notes are valid for 12 months from date of issue
  • Rude or antisocial behavior towards other guests or members of staff will not be tolerated 
  • We do not allow the site to be used as a party venue. If you wish to use the site as a party venue then you must book the whole site for sole use
  • On receipt of the booking confirmation it is the guests responsibility to check the correct dates,pitch type or glamping are shown on the confirmation email
  • Group bookings must ensure that all members of their party are aware of the campsite terms and conditions.The lead group Booker is not permitted to book in other members of their group if they are unable to make the set arrival times 
  • Only persons with a valid driving license and insurance are permitted to drive on the campsite 
  • If you fail to check in on your expected date of arrival and do not inform us of a change of arrival date, or if you are uncontactable to confirm any change to your booking, we will assume that you have cancelled your booking and reserve the right to re-let your pitch or glamping unit. 

The campsite management reserve the right to remove anyone whom they feel has breached any of the above rules at any time without refund or refuse a booking prior to or upon arrival. We hope this is not needed but the enjoyment of all of our campers is our priority at all times.

Please note:
All vehicles and possessions that are brought onto site are done so at the owners own risk. Mousley House Farm Campsite can accept no responsibility for any damage, loss or injury which may be incurred during your stay. We shall not be liable for the death or injury of any person using the facilities or the campsite at Mousley House Farm campsite.

Privacy Policy:
We may need to contact you by phone, text or email in relation to your booking with us only. Your details are not shared with any third parties. Please let us know if you do not wish to be contacted by us in any of these methods.

Data Protection - all personal details obtained from guests are held securely and not shared with any third parties.We are required to obtain guests details at time of booking as a legal requirement.We are required to hold these details for a minimum of 12 months.After 12 months the guest can request that these details be destroyed.Please contact the campsite directly if you wish your details to be removed after this period.We are fully GDPR compliant.The CCTV system used on the campsite is in place for security reasons only.The system is operated by the site owners and not used for any other reasons than the prevention or detection of crime     

We look forward to meeting you at Mousley House Farm Campsite and hope you have a enjoyable stay.

Best Wishes from Simon and Gabbi Hughes
Tel: 07443 475434



Glamping, Yurts,safari tents Tents, Caravan and Camping Site